comma Chat

All your WhatsApp messages,
handled automatically,

Omnichannel conversational agent — WhatsApp, website, mobile app — response in under 5 seconds, in the customer's language.

Your shop receives 50 WhatsApp messages a day. Your team handles 20. The other 30 go unanswered.

Retail & E-commerce — real case

An unanswered message is a lost sale,

In Djibouti and the region, WhatsApp is the primary customer service channel. Stock questions, order tracking, opening hours — they come in at all hours. comma Chat replies instantly to each one, and only escalates what genuinely requires a human.

WhatsApp Business

The region's primary channel

Response in < 5 s

Even at peak hours

Customer history

Context integrated in every exchange

Smooth escalation

To a human agent when needed

What comma Chat actually does,

Replies to all WhatsApp, web, and in-app messages in under 5 seconds
Understands complex requests and regional phrasing
Queries your stock, orders, and hours in real time
Smart escalation with conversation summary
Handles hundreds of conversations simultaneously
No conversation data transmitted to any third party
Tone and vocabulary customisable to your brand identity
Integration with your existing CRM and e-commerce tools

Test comma Chat on your WhatsApp

Message us on WhatsApp — we show you how comma would work for you.

comma

Automated customer service. Sovereign. Live in 14 days.

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