50 WhatsApp messages a day.
comma handles them.
Your customers ask questions at all hours. Your team cannot handle everything. comma Chat responds, guides, and only escalates what requires a human.
The problem
What you lose without comma
50+
unhandled messages every day
3h
of daily manual processing
40 %
of customers leave without a reply
The solution
comma Chat for Retail
comma Chat integrates with WhatsApp, your website, and your mobile app. It instantly answers stock questions, order tracking, and complaints — without human intervention for standard cases.
- Instant replies to stock and availability questions
- Automated order tracking in real time
- Complaint handling with smart escalation
- WhatsApp Business and web integration
- Active nights, weekends, public holidays
< 5 s
average response time
80 %
of requests handled without intervention
24 / 7
continuous availability
Use cases
What comma handles for you
"Do you have this product in size M?"
comma checks stock in real time and replies instantly.
"Where is my order?"
comma queries your tracking system and provides the exact status.
"I want to return an item."
comma initiates the return process and sends instructions.
"What are your hours this Sunday?"
comma replies from your configured database.
"Is your website down?"
comma replies and escalates to technical teams if needed.
"Do you have any ongoing promotions?"
comma displays active offers from your catalogue.
Ready to deploy comma for your retail business?
Live in under 2 weeks. Zero messages left unanswered.