Your guests travel at night.
So does comma.
Bookings, cancellations, and information requests do not wait for business hours. comma Voice answers every call, in the traveller's language, at any hour.
The problem
What you lose without comma
65 %
of calls arrive outside business hours
8 s
maximum tolerated wait time
3
languages supported: Arabic, French, English
The solution
comma Voice for Travel
comma Voice acts as your permanent voice concierge. It receives every call, understands the request, responds in the customer's language, and transfers to your teams if needed — with the full conversation context.
- Available 24/7, including public holidays
- Multilingual — French, English, Arabic
- Booking and modification management
- Information on services and amenities
- Escalation to your teams with voice summary
< 5 s
voice response time
0
calls unanswered
3
languages: Arabic, French, English
100 %
data sovereignty
Use cases
What comma handles for you
"I'd like to book a room for tonight."
comma checks availability and confirms the booking live.
"What time does the restaurant close?"
comma replies instantly from your configured database.
"I need to cancel my booking."
comma processes the cancellation and sends confirmation by email.
"Is there an airport transfer?"
comma informs the guest and can transfer to concierge if needed.
"The Wi-Fi is not working in my room."
comma creates a ticket and alerts maintenance immediately.
"I only speak Arabic."
comma automatically switches to Arabic for the rest of the conversation.
Ready to deploy comma for your hotel?
Live in under 2 weeks. No call goes unanswered.